RelevantBase Terms and Conditions

Last updated: May 28, 2026

These Terms and Conditions ("Terms") govern your access to and use of RelevantBase, the AI-native business intelligence platform ("RelevantBase", "we", "us", or "our"). "RelevantBase" is the business name and service of Esgrape Oy, a company registered in Helsinki, Finland. The platform, together with its website at www.relevantbase.com and all related applications, APIs, and AI agent features, is referred to as the "Service".

By creating an account, accessing, or using the Service, you ("you", the "Customer", or the "Subscriber") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, you must not access or use the Service.

RelevantBase contains features that use generative AI technology, which may be provided by one or more third parties (such as Anthropic). Your use of these AI features is governed by these Terms in addition to any policies referenced herein.

1. Definitions

For the purpose of these Terms, the following definitions apply:

"Input" means any data, content, or information uploaded, submitted, connected, or otherwise provided by you or your authorized users to the Service. This includes text, files, commands, instructions, and any other forms of data that you provide to the platform for processing or analysis, as well as data retrieved from third-party data sources you connect.
"Output" means the output generated and returned, if any, by the Service based on the Input provided by you or your users during the use of the Service, including analyses, reports, dashboards, artifacts, and AI agent responses.
"Customer Data" means, collectively, your Input and Output, together with the business data retrieved by the Service from the third-party data sources you connect ("Customer Business Data"). Input and Output are Customer Data, and all rights and obligations relating to Customer Data under these Terms apply to Input and Output.
"AI Agents" means the generative AI features of the Service, including the AI agents that observe, analyze, and act on Customer Data on your behalf.
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
"Order" means a service order form, online ordering page, or subscription plan through which you subscribe to the Service.

2. The Service and License to Use

2.1 Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term of your subscription, solely for your internal business purposes.

2.2 The Service is provided on a software-as-a-service basis. We may update, improve, or modify the Service from time to time, provided that such changes do not materially degrade the core functionality you have subscribed to.

2.3 You are responsible for obtaining and maintaining the hardware, software, and internet connectivity required to access the Service.

3. Accounts and Registration

3.1 To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 You must notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

3.3 Access to the Service is governed by role-based access control. You are responsible for assigning roles (Admin, Analyst, Operator, Viewer) appropriately and for the actions of all users you authorize.

4. Acceptable Use

4.1 You must use the Service, including the AI Agents, in a lawful manner and in accordance with these Terms. You are responsible for ensuring that your Input complies with all applicable laws and does not infringe on any third-party rights.

4.2 You must not, and must not permit any user or third party to:

use the Service to violate any applicable law or regulation;
upload or process data that you do not have the right to upload or process;
infringe the intellectual property, privacy, or other rights of any third party;
attempt to gain unauthorized access to the Service, other customers' environments, or our systems;
interfere with or disrupt the integrity or performance of the Service;
reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by applicable law;
use the Service to build a competing product or service, or as described in Section 6.6;
use the AI Agents to generate content that is unlawful, harmful, discriminatory, or that violates the rights of others.

4.3 Without limiting our other remedies, we may limit, suspend, or terminate your access to or use of the Service (or any AI feature) if we have a reasonable basis to believe that the Output, or your use of the Service or the Output, violates these Terms or applicable law.

5. Connected Data Sources and Third-Party Services

5.1 The Service connects to third-party data sources on your behalf using credentials you provide (for example via OAuth2, API keys, or tokens). You represent that you are authorized to connect these sources and to grant the Service access to the data therein.

5.2 The Service uses generative AI technology provided by third parties. Your use of these features is subject to the terms and policies of those providers as referenced in our Privacy Policy and any applicable Data Processing Agreement.

5.3 We are not responsible for third-party data sources or services, their availability, accuracy, or their terms. Your use of third-party services is governed by your agreements with those third parties.

6. Input, Output, and Customer Data

6.1 Ownership of the Service

We retain all ownership, intellectual property rights, and interests in and to the Service, including all software, models, configurations, and underlying technology. Except for the rights expressly granted in these Terms, no rights are granted to you.

6.2 Your ownership of Input and Output

As between the parties, and to the extent permitted by applicable law, you retain all intellectual property rights to the Input and own all Output. We do not own any right to any derivative works created from Output. To the extent we would be considered under applicable law to hold any rights, ownership, or interest in the Output, we hereby grant you all such rights, ownership, and interest, if any. You may use the Output (in whole or in part) for any purpose, including commercial purposes such as sale or publication, and may modify the Output, subject to compliance with these Terms and applicable law.

6.3 Your responsibility for Output

Output is Customer Data, and you therefore assume all responsibility for such Output. We disclaim any warranties regarding the accuracy, completeness, or reliability of the Output. Your representation and warranty that you own or have the right to upload Customer Data to the Service, and that such use does not violate or infringe on any third-party rights, includes the obligation to verify that using or distributing any Output created during use of the Service does not infringe any third party's rights. This includes the obligation to evaluate the Output for accuracy and appropriateness for your use case — including through human review — and to ensure compliance with applicable laws and validation before reliance or implementation.

6.4 Similarity of Output

You acknowledge that, due to the nature of the AI Agents and artificial intelligence generally, Output may not be unique, and other users may receive similar content from the Service. Responses requested by and generated for other customers are not Output owned by you. Our assignment of Output above does not extend to other users' output or to any content delivered as part of a third-party offering.

6.5 No training on Customer Data

We do not use Input, Output, or any other Customer Data to train, retrain, or improve the AI models used within the Service. We ensure that any data used for training or improving AI models is sourced ethically and in compliance with applicable law.

6.6 Restriction on synthetic training data

You will not, and will not direct or enable third parties to, use the Service to generate Output for the express purpose of creating synthetic training data to develop or train AI models or systems that have substantially similar functionality to the Service, except as expressly permitted in writing by us.

6.7 Mitigation of bias

We will take measures required of us under applicable law to mitigate the risk of unlawful discrimination or bias in the development, training, deployment, and ongoing use of the Service. You acknowledge that our ability to address and mitigate discrimination or bias may depend on the accuracy, representativeness, and quality of the Input you provide.

7. Data Protection and Privacy

7.1 Our collection and processing of personal data is described in our Privacy Policy, which forms part of these Terms.

7.2 Where we process personal data contained in Customer Business Data on your behalf, we act as a processor and you act as the controller. For customers who require a Data Processing Agreement under Article 28 GDPR, we offer a standard DPA on request at support@relevantbase.com.

7.3 Customer Business Data is stored within the European Union, isolated per tenant, and is never sold or shared with third parties except as necessary to provide the Service.

8. Fees and Payment

8.1 You agree to pay the fees for the Service as set out in your Order or applicable subscription plan. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for paying.

8.2 Fees are payable in advance and are non-refundable except as required by applicable law or as expressly stated in these Terms.

8.3 If any payment is overdue, we may suspend your access to the Service after providing reasonable notice.

9. Confidentiality

9.1 Each party may have access to the other party's confidential information. Each party agrees to protect the other's confidential information with the same degree of care it uses for its own, and not less than reasonable care, and to use it only as necessary to perform under these Terms.

9.2 Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law.

10. Warranties and Disclaimers

10.1 We warrant that we will provide the Service with reasonable skill and care.

10.2 Except as expressly stated in these Terms, the Service and all Output are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. AI-generated Output may contain errors or inaccuracies, and you are responsible for reviewing and validating it before relying on it.

11. Limitation of Liability

11.1 To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms or the Service.

11.2 To the maximum extent permitted by applicable law, our total aggregate liability arising out of or related to these Terms will not exceed the total fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the liability.

11.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your Input, your use of the Output, your breach of these Terms, or your violation of applicable law or third-party rights.

13. Use by Affiliates

Notwithstanding anything to the contrary, you may not use the Service for the benefit of your Affiliates, nor permit your Affiliates to use the Service, unless expressly provided otherwise in your Order.

14. Term and Termination

14.1 These Terms remain in effect for the duration of your subscription to the Service.

14.2 Either party may terminate these Terms for material breach by the other party if the breach is not cured within thirty (30) days of written notice. We may suspend or terminate your access immediately if you breach Section 4 (Acceptable Use) or fail to pay fees when due.

14.3 Upon termination, your right to access the Service ceases. We will make Customer Business Data available for export for a reasonable period and will delete it within thirty (30) days of termination, unless retention is required by law. See the Privacy Policy for details.

15. Modifications to the Terms

Except for an update to comply with applicable law, updates to these Terms will not apply to: (a) disputes between you and us arising prior to the update; or (b) Orders signed by you and us (as opposed to an automated ordering page) prior to us notifying you of the update. However, to the extent an update relates to a feature launched after an Order is signed, it will be effective upon your first use of that feature. We will notify you of material changes by posting the updated Terms at www.relevantbase.com and updating the "Last updated" date, and, for significant changes, via email or through the Service.

16. Governing Law and Disputes

16.1 These Terms are governed by the laws of Finland, without regard to its conflict-of-laws principles.

16.2 The parties will attempt to resolve any dispute amicably. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus), Finland, unless mandatory consumer protection law provides otherwise.

17. Miscellaneous

17.1 Entire agreement. These Terms, together with the Privacy Policy, any applicable DPA, and your Order, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on the subject.

17.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.4 Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

17.5 Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.

18. Contact

For any questions about these Terms, please contact us:

RelevantBase (Esgrape Oy) Helsinki, Finland Email: support@relevantbase.com